Every company often performs a survey in order to measure their performance in the customers’ point of view. The survey lets the customers talk about how they think about the service and product of the certain company. That is why the company can gain the benefit from the survey. They will be able to evaluate the business performance. Most of the business owners use the survey to increase their service standard. Retail and restaurant business are the samples of the company that creates the customer survey. Knowing that the competition in the fast food business is very hard, Wendy’s also does a survey of its customers. Through Wendy’s survey, the company expects the feedback that can help them to serve the customers better.
Wendy’s survey is also known as Wendyswantstoknow or TalktoWendys. Those terms are the name of the Wendy’s restaurant customer survey portal. Wendy’s only provides an online survey for its customers. So, the customers can take the survey whenever and wherever they are. Besides, the online survey is more efficient than the paper survey. It is because Wendy’s can gauge the result of the survey easily. So, Wendy’s management can evaluate the customers’ feedback soon. Then, they can take the further decision for their business. For instance, Wendy’s got many complaints about the performance of their staffs. So, they have to improve their service in order to satisfy their customers.
Wendy’s restaurant will be happy to listen to the feedback from their customers. No matter they get the positive or negative feedback, the result of the survey is still useful for their business. That is why the restaurant appreciates each customer that is willing to take part in Wendy Survey. To thank the survey takers, the company provides a coupon valued $2 off for your next purchase. This way, you can get a discount when you purchase the full-size salad or the large sandwich. The customers only need a valid receipt as the survey requirement. So, you should never miss TalktoWendys if you want to get the discount at this fast-food restaurant.
What are TalktoWendy’s Rules?
Wendy’s restaurant expects all of their customers to involve in the survey. So, Wendy’s can collect the whole feedback from the people who have just visited their outlet. Then, the management can do the regular evaluation based on the result of Talk to Wendy’s. As like other customer satisfaction surveys, the survey has several rules. It is better to review Wendy’s rules before you access TalktoWendys portal. This way, you can get the better understanding about what you should do and not do. These are some rules you need to know about Talk to Wendy’s.
- Survey participants.
All customers of Wendy’s restaurant can participate in Wendy survey. Wendy’s does not apply the rule about the minimum age of the survey participant. So, no matter your age, you can try to access this survey as long as you hold Wendy’s receipt. However, this offer is not for Wendy’s employees. It means Wendy’s staffs may be able to take the survey. But, they will not deserve to get the survey benefit or the discount.
Wendy’s receipt is the major requirement to access the guest survey. The survey portal will ask the survey entrants to enter some receipt details. For instance, you have to provide Wendy’s store number, the date when you visit Wendy’s, as well as the time.
- Time to take the survey.
You have to participate in the survey within two days after receiving Wendy’s receipt. If you do not, your Wendy’s receipt can expire. So, you will not be able to use this receipt anymore. That is why in the process of entering the survey, the site asks you to state the date and time. The survey portal will be able to identify whether your receipt is still valid.
- Wendy’s coupons or Wendy’s validation code.
In order to appreciate your participation in their survey, Wendy’s will reward you a coupon. Wendy’s may send this coupon to the email that you enter during the survey. Besides, if Wendy’s does not ask you to provide the email, Wendy’s will display the validation code on screen after the survey. In order to enjoy the discount from Wendy’s, you have to redeem Wendy’s coupon code within 14 days after completing the survey. After 14 days, the coupon will be void. It means you cannot get the reward anymore. When you receive this code, you have to attach it to the back of your purchasing receipt. It is because you cannot claim the reward without showing the receipt to Wendy’s cashier.
- Wendy’s customer reward.
The coupon you get from Wendy’s is redeemable with $2 discount for your next purchase. But, keep in mind that you cannot redeem this code for cash. Besides, Wendy’s coupon code will be valid for one time visit. Then, the customers must not combine this coupon with other coupons. Moreover, you should not use it along with the other promotional discount offers from Wendy’s. Furthermore, every customer only can redeem one Wendy’s coupon within 30 days. The last, the discount is only for the certain Wendy’s menu. It is not for Combos menu and other valued items.
What are the Strategies and Tips for Wendy’s Guest Survey?
Wendy’s program has the aim to check the level of guests’ satisfaction. Wendy’s realizes that when the customers are disappointed with their product or service, they will not return to Wendy’s. So, in order to maintain their loyal guests, Wendy’s encourage their customers to take the survey. This way, the disappointed guest can express their experience. On the other hands, Wendy’s can evaluate the weakness in the service and product. This survey serves as a win-win solution. The guests let the team know the matter that makes them unsatisfied. Then, Wendy’s will fix this problem soon. So, in the next visit, Wendy’s can make the guests’ expectation come true.
Although you get satisfied with Wendy’s restaurant, you should not miss Wendy’s Wants to Know survey. It is because you can get the benefit that is a Wendy’s coupon. The process of the survey is simple. It will not take much of your time. In less than seven minutes, you will accomplish all of the survey steps. Even you take the survey for the first time, you will not find any difficulty. It is because the site gives the clear instruction in every survey page. However, we try to present some helpful tips to assist you in completing Wendy’s Feedback survey. Check several tips below.
- Connect your device with the reliable internet.
- Check your receipt and enter the details correctly.
Remember, you only have two weeks after the date of purchasing to take the survey. So, make sure that you enter the survey within this period. Besides, you need to check the receipt to make sure that it is still valid. When you are in the survey site, make sure that you put the correct details on the provided field. When you made a mistake in entering the store number or date, you will not be able to start the survey.
- Visit the correct survey site.
In fact, Wendy’s has several survey portals. In the beginning, the survey is available at www.talktowendys.com. But, this website is no longer exist. When you type talktowendys.com in your browser, the site may redirect you to the new website at www.wendyswantstoknow.com. Therefore, we suggest you to load the site on your web browser directly. Besides, Wendy’s customer feedback survey is also available at www.mywendysfeedback.com.
- Provide the honest response.
When you answer Wendy’s questionnaire, make sure that your response is honest and based on your real experience. In each survey period, Wendy’s may present the different questions. But, the topic questions are only related to the restaurant menu, service, and staffs. Your feedback will be useful for Wendy’s business improvement. So, you have to provide the correct and honest answer so that you can help Wendy’s to be better.
- Provide the valid email address.
At the end of the survey, you should enter your email address. It is because Wendy’s distributes the coupon via email. So, after completing the survey, you have to check your email inbox. You will receive an email containing the thank you note for participating the survey and Wendy’s coupon. Then, you should write the code you see on the email on the back of your receipt. But, if you do not receive the email from Wendy’s, you have to complain about the customer service. You can contact Wendy’s representative staff at 1 888 624 8140.
What Information Can You Find at Wendy’s Website?
Wendy’s has an official website at www.wendys.com. Here, you can find out a lot of facts about this fast food restaurant. This website is very helpful for the customers who concern with their health. It is because the website contains the completed information about the ingredient of the menu served. Besides, the customers also can explore Wendy’s nutrition information. Furthermore, the restaurant also provides all facts about gluten, allergy, as well as the diabetic information. This way, the customers will be able to enjoy all Wendy’s menu without thinking about the health.
Apart from the nutrition information, the official website also contains other useful information. These are we conclude some information for alll customers.
- Wendy’s store locator.
Most of the restaurant or store website has a store locator feature. Wendy’s also has this feature. This program is very helpful for their customers. It is so since the store locator can help them to find out the restaurant nearby. When you go to another city, you may not know the location of the restaurant. So, you can enter the name of city or zip code you belong. Then, the website will display the list of Wendy’s restaurant around you. This feature is completed with maps and route to make you easier to reach the nearest restaurant. Wendy’s locator finder also can help you to find out the store number as well as the phone number of the local restaurant.
- Wendy’s menu.
Visiting Wendy’s website is the best option to review all of Wendy’s menus. This way, you will know what the newest menu offered by Wendy’s. Besides, you also can make an order through this website. Moreover, do not forget to check the allergen and nutrition information.
If you want to be the part of Wendy’s restaurant, you can browse the available career. So, you can apply for the job at Wendy’s based on your education background. Who knows, you can find your dream job at Wendy’s careers.
- Wendy’s Customer Service.
At Contact Us section of the website, you can find two options to contact the customer service. First, you can speak to Wendy’s Customer Support staff. Just dial 1 888 624 8140 to voice your complaint or questions. Besides, you also send your mail to Wendy’s company. The address is at One Dave Thomas Blvd, Dublin, Ohio 43017.