Everyone must be familiar with Subway restaurant. If you like eating the sandwich, Subway will be on the list of the most favorite restaurant. Subway is one of the top sandwich outlets. Although there are many other sandwich restaurants, Subway can stand out among the competition. It is because of the restaurant concerns on the customer’s issue. This restaurant is willing to hear the feedback from their loyal customers. To gather the restaurant feedback from the guests, this sandwich outlet creates Subway Survey.
Subway Survey is accessible online. This restaurant will be glad to receive the customer feedback. So, Subway invites all of its customers to access TellSubway. The restaurant gives the survey invitation in every receipt that the customer receives. Every company will consider the feedback from their customers to decide the next business strategy. So, Subway can make the improvement based on the customers’ feedback. For instance, many customers are disappointed with the restaurant’s cleanliness. So, the official team has to make their restaurant clean and comfortable. This way, the customers will have the better experience when they come to this sandwich outlet next time.
After visiting Subway restaurant, why do not you take part in the survey? This survey has the crucial role in determining your future dining experience. So, using one minute of your time for taking part in this survey is useful for you. You can share feedback then get the survey reward. To appreciate your feedback, the restaurant gives you free cookie code. Then, you can redeem the code in every Subway restaurant near you.
What are the Tips to Complete Subway Survey?
Completing the survey is not difficult at all. It is because the survey is so short that you can do it quickly. Furthermore, TellSubway survey also has the simple instructions. So, every participant will not get confused in completing all the survey steps. Here are some tips to assist you doing Subway Customer Satisfaction Survey. By following these tips, you can enjoy Subway Free Cookie Day easily.
- Access Subway Customer Satisfaction survey soon.
Every customer should take the survey within 30 days after visiting the restaurant. If you forget the date you came to the restaurant, you can look at your receipt. After one month of your purchasing date, your receipt can expire. So, you cannot access the survey portal anymore.
- Prepare Subway survey requirements.
The initial thing you have to do is preparing all items required for this survey. The most crucial item required in the survey is a receipt. It is because the survey website asks you to enter several details on receipt. For instance, you will need Subway restaurant # and receipt number. When your receipt is ready, you should check the internet connectivity in your PC or other devices. The stable internet access will support you in completing the questionnaire. The last, make sure that your email account is still active. At the end of the survey, you need to input the email id to receive the validation code. Moreover, you can sign up promotion message by entering your email.
- Visit the correct Subway site.
Subway provides the different survey site in every country. So, you have to visit the correct portal based on the country you reside. For instance, if you live in the United States, you have to access the official site. Besides, for the residents of United Kingdom, they have to visit tellsubway.co.uk.
- Use the help link to find the correct Subway restaurant #.
At the survey home page, you will see the sample of receipt. This sample shows you where you can find out the restaurant number. But, you may be still difficult to find this number. It is because your receipt is different from the sample. In fact, Subway has three types of receipt. To show the samples of this receipt, you have to click on the link under the green Submit button. Then, the survey will present three samples of receipts. They are the receipts for credit card or Subway card, Cash, and Pilot Travel Center. Every receipt has the different location of the restaurant number and receipt number. So, by reviewing these samples, you can see which receipt matches yours.
- Join Subway promotional offers.
At the end of the survey, the site requires your email account. Then, the restaurant offers you to join their program. If you agree, the team will inform you about their news and valuable offers.
- Redeem the reward before the code expires.
After submitting Subway feedback survey, you will get Subway reward code. Then, you must write this Subway validation code on the receipt section as like the samples on the survey page. So, you can write in on the top part or back part of the receipt. Besides, remember the expiration date which appears under Subway validation code. So, you have to claim the free cookie from the store before this date.
- Contact Subway Customer Support for help.
When you get trouble in completing the Customer Survey, don’t doubt to call the Customer Service. Call 1-800-888-4848 for the urgent issue. Then, the representative staff will solve your problem.
To involve in the survey, you must have a receipt. This receipt is the key to proceed the survey. But, what if you lose your receipt? Can you share the feedback? Even you do not hold the receipt; you still have the chance to voice your opinion about Subway. But, you cannot take the survey. Automatically, you cannot get Subway validation code. It is because you do not share your feedback through the survey portal. Since you do not own the receipt from Subway, you should give the feedback by visiting subway.com. Written below are steps of sharing the feedback without the receipt.
- Visit Subway official website.
Since your receipt is lost, you cannot enter the survey. Hence, you should visit Subway website to reach the online feedback form. So, you have to access www.subway.com. This website contains the various information about Subway restaurant. As the example, you can explore Subway menu and nutrition. Besides, you also can find out catering information and Subway locations near you. Furthermore, you can browse Subway Careers as well.
- Go to Contact Us menu.
On the Subway home page, you should scroll down the page until you find Profile Management menu. Focus on the Contact Us option under this menu. By selecting Subway Contact Us option, you can open the new page consisting the lists of the Contact.
- Select Restaurant feedback.
Then, the new page will inform you about Subway FAQs. Since you want to submit the feedback about your visit, you have to select Restaurant Feedback. After that, there will appear the form where you can write your feedback.
- Fill out the restaurant info.
First, you have to complete the information about Subway restaurant you have visited. You have to enter the Subway restaurant number. But, if you do not know what number it is, you can search by location. Enter the Search button to find the location of the restaurant you visited. After selecting the correct restaurant, you can enter the date of the restaurant visit. Then, also input the approximate time when you came to Subway outlet.
- Fill out the information about you.
First, enter the first and the last name. Then, write down your email id then confirm it by re-entering it on the next field. The next, fill out the phone number field. The last, select the country and the state/province where you reside.
- Write down your message.
Subway provides a blank field which you can use it to write your feedback or message. Be specific in explaining your message. But, you need to remember that only 3000 characters are allowed in this section.
- Submit Subway feedback form.
After completing the entire part of the feedback form, you can submit this feedback. But, you have to verify that you are the real human before you click the Submit button.
That is the procedure of submitting your feedback online. In fact, there is another way to share your Subway restaurant feedback. If you like to speak up directly to Subway Customer Service, you can dial 1-800-888-4848. This way, you can complain about the service, ask some questions, or tell your positive feedback.
What are the Questions at TellSubway?
The survey is a little bit different from other fast-food surveys. The survey is shorter than other customer surveys. At the home page, Subway will welcome you to enter their 1-minute survey. Does this survey take only one minute? We cannot answer this question for sure. In fact, the amount of time you need to complete Subway customer survey depends on your speed in answering the questions. But, since the survey only consists of a few questions, you will be able to complete it quickly. For your information, Subway only provides one-page survey. All of the questions are in the form of the rating scale and interrogative questions. This way, you can answer all of the questions faster. Listed below are the series of the questions. Review it well so that you can answer it quickly.
- Transaction details.
After entering Subway restaurant number, you can open the survey page. The first question you get is about the details of your transaction at Subway restaurant. This section asks you to select the date when you came to Subway. Then, you should choose the method of payment. As the example, you can select Cash, Credit card, or debit card. After that, you should enter the transaction number or receipt number for verification.
- Likeliness to recommend.
Then, based on the experience you got, tell Subway whether you like to recommend this sandwich restaurant to your colleagues or friends. Subway provides the scale from 0 up to 10. By selecting this scale, you can state how likely you are to recommend the store to others. Selecting 0 or zero means that you do not want to recommend. In contrast, selecting ten means that you really like to recommend the store to the people around you.
- Overall satisfaction.
Then, tell Subway restaurant about how satisfied you were with the overall dining experience. There are ten scales you can select. Select 0 if you did not get satisfied at all. Besides, select 9 or 10 if you really get satisfied with Subway restaurant.
- Satisfaction with some items.
Then, give your rating to show your satisfaction level about several areas. The topics you need to respond are the quality of Subway food, the speed of service, and the friendliness of the staff. Besides, rate the cleanliness and the atmosphere of Subway restaurant. The last, give the rating to the total value that you received when you visit the restaurant.
- Sharing compliment or critic.
In the next survey section, state whether there is any compliment that you want to give to the Subway’s team member. Then, you also need to state whether there is any issue or concern you like to pass on the Subway’s employees.
- The frequency of visiting the fast-food restaurant.
The next, tell how many times in a month you come to the fast-food restaurant. Then, mention how often you visit the store in a month.