Checkers and Rally’s is a well-known restaurant with drive-thru concept. In the beginning, these two outlets stand alone. However, Checkers and Rally’s decided to merge their business. No doubt, we will find the same product in both restaurants. Spread in 28 states across the US, Checkers and Rally’s can expand their business fast. Although the fast food business competition is very hard, these restaurants can build more than 800 outlets in the US. Although the food served in these stores are not different from other fast food chains, Checkers and Rally’s have the unique concept of serving. What is that? Checkers and Rally’s use the double drive-thru lane. Besides, Checkers and Rally’s also keep making the innovation to attract more customers. That is why this company creates GuestObsessed to observe the needs of their customers.
Through the GuestObsessed survey, Checkers and Rally’s want to achieve some business aspects. First, Checkers and Rally’s want to increase the customers’ loyalty and satisfaction. Besides, the company also wants to find out the area which needs to improve. Without the survey, guessing the aspect of improvement is impossible. So, the survey helps the Checkers and Rally’s management to identify the area which they have to concern more. Moreover, the survey is also helpful to measure the effectiveness of the sales strategy. Since the competition of fast food business is very tight, the company should be proactive to improve the sales. One of the ways to increase the sales is by making the customers satisfied and happy.
For Checkers and Rally’s customers, the GuestObessed survey is the way to speak their mind. They can tell the matters they face when they visited Checkers and Rally’s outlet. The customers only need to use their Checkers or Rally’s receipt to enter this survey. Then, they can tell their opinion about the price, service, or the food. As the reward of Guest To Be Obsessed survey, the customers will get a Checkers and Rally’s validation code. The next, you can redeem it to get a free sandwich from this drive-thru restaurant.
What are the Requirements of GuestObsessed Survey?
Checkers and Rally’s restaurants expect that all of its customers can involve in the survey. Therefore, they do not use the complex requirement and rules for this survey. When the customers own a piece of Checkers and Rally’s receipt, they can proceed the survey online. Listed below are several items that you may need to complete Checkers and Rally’s survey.
- Receipt from Checkers and Rally’s.
To enter GuestObsessed customer survey, you can use the receipt from either Checkers or Rally’s. It is because these two companies have merged. So, they have the same customer survey named Guest Obsessed survey. Both Checkers receipt and Rally’s Hamburger receipt are valid to enter this survey. You need to prepare the receipt since the survey portal will ask several details on your receipt. For instance, you have to enter Checkers or Rally’s store number. Besides, the survey also asks about when you came to Checkers and Rally’s outlet. One thing you have to keep in mind is that every receipt will expire within 30 days after your purchase date. So, do not postpone to enter this survey. After 30 days, you cannot use your Checkers and Rally’s receipt anymore. If you want to participate in the survey, you should revisit the outlet to get the new receipt.
- Internet access and mobile device.
The Guest Obsessed survey is not only accessible from a PC. When a computer is unavailable, you still can be able to access Guest Obsessed survey portal by using a tablet or a smartphone. But, make sure that your device is connected to a reliable internet.
- Writing utensil.
Although it is not a major requirement, you need to prepare the writing tool such as a pencil or a pen. You will need it to write down the validation code at the end of the survey. To be able to redeem the survey offer from Checkers and Rally’s, you should present this code along with Checkers and Rally’s receipt. So, when the survey page displays Checkers and Rally’s validation code, you should write it down on the back of the receipt. In the next purchase, you can present it to the staff of Checkers or Rally’s restaurant.
Those are three requirements of Checkers and Rally’s survey. Besides, you need to spend for about ten minutes for this survey. So, make sure that you have enough spare time to do this survey.
How is the Guideline to Take Part in Guest Obsessed?
Checkers and Rally’s restaurant welcome every feedback from customers. It is because this feedback is the important consideration of how their business can improve. The survey can tell them how well their service is. Besides, the survey also helps this restaurant to identify the happiness of their customers after visiting Checkers and Rally’s. The customers’ satisfaction can determine whether the guests want to return to this restaurant or not. Moreover, the happy customers can recommend Checkers and Rally’s to other people. So, they can get more customers. That is why the company should not underestimate the customers’ satisfaction.
Checkers and Rally’s design Guest Obsessed to gauge the feedback from all of the business aspects. So, the survey consists not only the questions about the service. But, the survey also asks about the food as well as the restaurant condition. This way, the company can gather the complete feedback from the customers’ experience. You do not need to worry taking this survey since you will not face the complicated questions. All questions in Guest Obsessed Customer Satisfaction Survey are simple. That is why you will be able to answer all the questions in less than ten minutes.
Do you want to know what the steps you have to do at GuestObsessed Customer Survey? Here we have prepared a simple guideline for you.
- Visit Checkers and Rally’s survey portal.
Since these two companies have merged, they only have one survey portal. So, you can load www.guestobsessed.com to take the survey. But, the official website of these two restaurants is still different. If you want to find out the general information about Checkers, you can access www.checkers.com. But, if you want to explore Rally’s website, you can go to www.rallys.com.
- Input the store number.
Every Checkers outlet, as well as Rally’s Hamburgers outlet, has a store number. This information is available on your receipt. So, you have to look for the store number of the outlet you visited. Usually, Checkers and Rally’s store number consists of four digits in length. This store number will help the system to identify the location of the outlet which you have just visited.
- Enter the date of purchase.
The next, you have to enter the correct date when you came to Checkers or Rally’s restaurant. If you forget your visit date, you can search this information on your receipt. After selecting the date, you can press the Red Start button to proceed the survey.
- Choose the type of your visit.
On the next page, Checker’s & Rally’s survey asks about the type of your visit. There are only two options you can choose. You can select Drive Thru or Walk Up. There is no Dine In option since Checkers and Rally’s is a drive-thru outlet.
- Choose the time of visit.
Then, you have to specify what time you made a transaction at Checkers and Rally’s. You should look at your receipt to know the exact hour and minute when you came to this store.
- Answer GuestObsessed questionnaire.
In fact, the Guest Obsessed survey is divided into two sections. The first section is the questionnaire. In this section, you just need to respond the questionnaire by rating your satisfaction about several restaurant aspects. There are five scales in this questionnaire. You can rate highly satisfied, satisfied, neither satisfied or dissatisfied, dissatisfied, and highly dissatisfied. The questions in this section are about several topics. For instance, you should give your opinion about the friendliness of cashier. Then, you have to give your response about the cleanliness of Checkers and Rally’s store. The next, there are also the questions about the food served at this restaurant. You have to give the rating about the taste as well as the appearance of the food. The last topic you should respond is about the speed of the service.
- Write your comment.
The second section of the survey is the comment section. Here, you can write your experience in Checkers and Rally’s outlet. Then, you can add some critics and suggestions for this restaurant. Additionally, you can give your opinion about the food and the service given by Checkers and Rally’s. In this section, you have the chance to explain your experience in 1200 characters. So, you can tell everything in your mind freely. We recommend you to write the positive and the negative feedback. So, your thought can be the balance.
- Write the validation code.
After giving your comment, it means that you have finished all of the survey processes. Then, the Checkers and Rally’s survey site will give you the code. Make sure that you write this code on the back of Checkers or Rally’s receipt. The next, when you visit this restaurant, you can redeem the code with a free delicious sandwich.
How to Contact Checkers and Rally’s Customers Service?
Since Checkers and Rally’s have merged, they have the same headquarters. But, they have the different website. To find out the further information about Checkers, you should load checkers.com. But, if you want to get the details about Rally’s, you should access rallys.com. Here we will list down the way to contact Checkers and Rally’s customer service.
- By phone.
Calling the customer service is the simplest way to get the response from Checkers and Rally’s. The customer service number of Checkers and Rally’s is the same. When you need to talk to their Customer Support Team, you can call 1 800 800 8072. Checkers and Rally also welcome your feedback by phone. They will appreciate your opinion about the experience you had in one of their restaurants.
- By mail.
For the general inquiry, you also can send the mail to Checkers and Rally’s headquarters. Both Checkers and Rally’s have the same address. So, you can send your letter to Checkers Drive-in Restaurant, 4300 West Cypress St Suite 600, Tampa, Florida 33606.
- Website Feedback form.
Although you visit checkers.com or rallys.com, you will find the same format of the feedback form. Here we guide you to fill out the feedback form at Checkers and Rally’s website.
- Access rallys.com or checkers.com. On both websites, you will find Contact menu on the bottom part of the portal. When you click on Contact button, the site will open the new page containing the list of contacts.
- Then, select Send Your Feedback button under Restaurant Feedback menu.
- Fill out the details of the visit. Specify visit type, visit date and time, and the employee name.
- Tell Checkers and Rally’s about the details of your experience.
- The next, complete your identity. Write down your name, primary and alternate phone, and email address. Then, mention the best time to contact you.
- Fill out the address line 1 and 2. Do not forget to fill out the city, state, and zip code.
- Complete the anti-spam field. Answer the question to prove that you are not spam.
- Submit Checkers and Rally’s feedback.