Family Mobile is a phone data service plan from Walmart which is powered by T-Mobile, a leading provider of communication service in the US. As this provider supplies 4G LTE network, it will be very satisfying to access the internet. Customers do not have to worry about the slow and unstable internet network when they are using it because this network can reach wider areas than other network types. With a very affordable cost, this service lets customers control their internet data usage. Besides, they can manage their family members’ data usage as well. It is such a great benefit, right? Over 313 million people have proved it by using Family Mobile because its service is great and undoubted anymore.
When customers already succeed activating Family Mobile account, they hold the primary account. It means they can add several lines to the primary account. They can add their family members or close relatives as the new lines. The lines under the primary account are allowed to use the data from the plan they have purchased. However, the primary account holder has rights to manage their lines, such as setting the limit of the internet data usage. As a result, the primary account holder should be responsible for paying the monthly bill including the Family mobile activation fee and the other lines’ payment.
The reasons why many people have chosen to use Family Mobile service are because, firstly, there is no contract. Customers do not have to be under contract with this service from the first time they make registration. Also, they are allowed to add five lines for maximum number to their Family Mobile account. And the good news is, if they add a new line, they can keep their dollars up to 5$.
Secondly, no additional charges. Since Family Mobile is a post-paid service, customers will not get any extra fee because the only need to pay the bill based on the plan they have chosen. Even they can activate their Family Mobile service for free. Thirdly, the service can be enjoyed nationwide. Apart from the 4G LTE internet connection service, unlimited talk, unlimited text, and internationally long-distance choices are the examples of this Family Mobile service coverage.
How is the Procedure of Family Mobile Activation Process?
It is very easy to activate this Family Mobile service. You only need to activate your Family Mobile account. However, there are several requirements which customers have to complete before you begin the activation.
- A compatible phone
You should have a compatible phone to begin this process. On the activation page, you will be asked whether you want to activate a Family Mobile Phone or you want to Bring Your Phone. Smartphones from every manufacturer are considered as compatible one as long as it meets the criteria. You should remember that this activation needs a T-Mobile-compatible smartphone or an unlocked GSM phone which uses frequency at 1900 MHz (Band 2). In several areas, Band 2 is required for LTE service. If you already get a compatible phone, you can go to Bring Your Own Phone SIM Kit. Otherwise, you can buy a Family Mobile phone from a Walmart store or www.walmart.com
Using your phone seems to be a little bit complicated because you should update your phone settings so that it will work well with T-Mobile Network. If you find any issues using it, try to check your phone Internet Settings if it’s already appropriate or not. Navigate the settings to the correct one if it is required. You will need to contact your phone customer service to unlock your device if you find short information stating “unlock required.” Some phone brands such as Blackberry, Nokia Lumia, and Sidekick are considered not able to be operated with this service, or it will not function properly.
- Starter Kit
Every starter kit consists of a SIM card and the activation code. Because each phone requires a starter kit as the primary account holder, you also have to purchase starter kits as many as the numbers of your line members. SIM Card will help your smartphone connect to the network. If you Bring Your Phone, you do not have to change your old phone. But, you should change your regular SIM Card to a new SIM Card from Family Mobile. The lines under the primary account holder should use this SIM Card. Besides, you will need an activation code to activate your Family Mobile account. You must bring your Starter Kit when you want to activate this service at a Walmart store. You can easily get Family Mobile Starter Kit from Walmart store, visit www.walmart.com, or just dial 1-877-440-9758.
- IMEI Number
IMEI Number is a product code as the identity of every phone. Your phone cannot have the same IMEI Number with other phones. You can check your IMEI Phone printed on your battery slot or just dial *#06# and your phone IMEI Number will show up automatically.
- Government ID Number or Driving License Number
It is important to prepare this number because it will be used to identify your legal detail.
After all the requirements are complete, now we can start the activation of Family Mobile Service. Without Family Mobile activation, this service cannot be used. Customers can activate it in three ways. Firstly, you can activate it directly at a Walmart store. Secondly, you are allowed to activate it by calling the customer service on 1-877-440-9758. Thirdly, you can do it on your own via online. If you prefer the last method, here is the procedure to activate your Family Mobile service via online:
- Visit www.myfamilymobile.com
Once you visit www.myfamilymobile.com, you will be directed to a home page where you can find a menu bar and some links to help you solve your family mobile activation issues. In this page, you can see the links to log in to your Family Mobile account. You also can pay service, buy what you need, and get help from the customer service as well. Also, you can start many more activities on this page.
- Select your preferred language
www.myfamilymobile.com allows you to change the language setting. There are two available languages here, English and Español. If you feel you are better at Español, just click the link English, so it will automatically change from English to Español.
- Click on Activate
On the menu bar, choose Activate. It will lead you to a new page where you have to choose which phone you want to activate. You can choose My Mobile Phone if you have got a phone recommended by Family Mobile and click Continue or you can Bring Your Phone and click Continue if you feel your current phone is compatible to Family Mobile Service and you are sure it will not cause any issues eventually.
- Enter your SIM Card Number
When you have got your Family Mobile Activation Starter Kit, you can find the SIM Card inside. Enter the number of your new SIM card, and the message of Term and Condition will show up. Please consider to read it first before you accept it. If you agree, just tick the tiny box on the message.
- Enter your IMEI Number
If you have no idea what your IMEI Number is, you can simply dial *#06#, and a number series of fifteen digits will appear for you. It is necessary to fill in your IMEI Number for advanced protection to your account and your phone.
- Enter the activation code
This activation code has 11 digits or sometimes 12 digits and can be found in your Starter Kit.
- Choose your plan
When you have already activated your Family Mobile Service, you are free to select your service plan. Here you can choose one among unlimited data plan, unlimited text plan, or unlimited talk plan. Please consider how much your budget and your necessity is so that you can choose it wisely.
- Set up your phone
After choosing which plan will fit your need, the website will guide you to set up your smartphone. Just follow the instruction to prepare your phone for using the data plan from Family Mobile Activation.
What Plans and Services Offered by Walmart MyFamilyMobile?
Family Mobile provides advantageous services and plans for customers. You can choose which services and plans that will fit your need properly. Here is what you can try by taking this service:
- Data Saver
This Family Mobile feature lets you control your internet usage by saving your data. It is good because you can watch Youtube videos with the stable and high-speed connection without any additional charges. However, it does not affect the quality of the video resolution.
- Extra Packs
Extra Packs allow you to have extra services. You got to pay more for this. You can make the international long-distance call. The charge you pay depends on what country you call.
- Web Filter
Web Filter is really helpful for parents who want to protect their children to stay away from the negative effects of the internet. Parents can limit their access to certain adult contents, such as alcohol, drugs, gambling, pornography, etc.
- Family Control
The primary account holders can limit the access to websites which can bring bad influences. This feature allows the primary account holders to manage the internet usage of their lines.
What are the Steps to Walmart Family Mobile Login?
For your information, you will not be able to use Family Mobile service once you have finished activating it. It probably will take some hours to finish. Even it can take a longer time in case you use your old SIM card because Family Mobile must transfer it to the new SIM card first. When your Family Mobile Activation is active, the following steps are required to complete.
- Save your temporary password
Family Mobile will send you a message informing that your account is already active. You will see a temporary password for your active account in the message. Do not hesitate to save it so you will not get panic if you accidentally lose it or forget it.
- Log in to your account
Your temporary password can be used to log in to your Family Mobile Activation account. Once you sign in, you can manage your account settings and do many activities, such as paying the bill, updating your profile’s and lines’ account, and arranging the usage of your data.
In case you have logged out and you want to log in again next time, follow these simple steps:
- Visit www.myfamilymobile.com
Visit this website page to start your tasks for Family Mobile Activation service. Then, choose My Account on the menu bar and click it. It will direct you to your account login page.
- Log in to your account
In this Family Mobile service, there are three methods you can use to log in to your account. First of all, you can enter your phone number to the available column field. Second, use your email address which you have submitted to Family Mobile Activation website. Third, you can simply log in to your Facebook account.
- Fill in your password
To log in, you can use your temporary password which you have got from the previous Family Mobile Activation message. In case you forgot, you can ask for help by clicking a link to Forgot Your Password. After that, click Sign in to enter your account. If you feel the need to change your temporary password, you can do it while you are still signing in to your account.
How to Add A Line on My Family Mobile?
As the primary account holder, it is very possible for you to add some more lines to join this service. Remember that it only allows five secondary lines as the maximum number under your account. Family Mobile Activation service gives two ways to add a line or more lines:
- Via Online at www.myfamilymobile.com
This website can do many things for you. You can visit this page and log in to your account to create your lines’ accounts and add them to your account.
- Call 1-877-440-9758
The customer service absolutely will help you to add the lines to your account for free.
How to Pay Family Mobile Monthly Bill?
As said before, Family Mobile does not provide pre-paid service. It means you have to pay after using it, not before. After a month of using your Family Mobile Activation service, now it is the time for you to pay it. As the primary account holder, you will have to pay all the payment, including you lines’ fees. The explanation below is how you can pay it.
- Get your first bill
Family Mobile Activation service will send you the bill of your total payment including the number of your lines and the tax as well based on the plan that you have chosen previously only in two weeks after you have started your account activation. In that bill, you can also see when the due date of your monthly payment will be.
- Finish your monthly payment
After all the usage for a month, you should check your total amount online so you can pay your bill on time. There are three possibilities to pay this:
- You can choose AutoPay to immediately pay your entire bill every month, in case you do not want to miss paying it. You can take the benefit of this feature by setting it up for free when you are creating your Family Mobile Activation account.
- Paying it at Walmart stores is easy as well. Just see the customer service person or the money center. However, you should pay $0.88 for the extra charge for this service.
- If you are eager to pay your bill online, you must visit www.myfamilymobile.com to pay it through your account. This online system allows you to print out your bill from the website page. Besides, there is no additional charge for this online payment.
- Dialing 1-877-440-9758 can be done via phone. In case you use the automated system, you can pay it without any more fees. However, every time you need a representative of the Family Mobile customer service to pay it, you got to pay for $5 as the extra charge.
Need helps? Call the Family Mobile Customer Service.
We cannot avoid if something bad or complicating happens to us. This is why Family Mobile will not let its customers face it alone. The Customer Service of Family Mobile will stand by to give a hand in case the customers cannot solve the Family Mobile issues they have found by themselves. Customers can contact them via some ways:
For some customers, writing down their complaints or requests is simpler than doing it online. Here is your destination address where you can send your letters to:
TracFone Wireless, Inc.
Attn: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
For California citizens, the correspondence address and the phone number for this service are different, so please do not mind checking
https://www.myfamilymobile.com/contactus for more details.
Simply dial 1-877-40-9758 to get help quickly. The centers operate every day from 8 am to 11.45 pm (EST).
The Customer Service can also be reached via
https://www.myfamilymobile.com/contactus through chat.
- Social Networks
Social media are very popular nowadays. If you are eager to reach them easily via social media, the following are the official accounts from Family Mobile. Real accounts have the blue tick behind the profile name.