Culver’s is the popular casual restaurant found in Midwest of the US. Although Culver’s is the privately owned chain, it can compete with other large restaurants. Nowadays, Culver’s has more than 500 chains across the United States. Culver’s really concerns to the tasty food and the hospitality. This way, this restaurant can survive among the restaurant competitions. The delicious menu and the excellent service are the keys to Culver’s success. In this restaurant, you can enjoy the various menus. For instance, Butter Burger, cheese curds, frozen custard, and much more. Culver’s keep innovating the menu and the service. As a result, every customer that comes to Culver’s can be happy. One of Culver’s effort to satisfy its guests is by creating Culvers Survey.
Through Culvers survey, this restaurant can gather the feedback from the guests. Culvers will welcome both positive and negative feedback from its guests. By assessing the customer feedback, Custard can improve their service. As a result, they can satisfy every guest that dine in the restaurant. Since the guest feedback has the crucial role for its business, Culver’s appreciate the customers that involve in TellCulvers. To thank them, Culver’s gives them a validation code after they finish the survey. Then, they can redeem this code at all Culver’s locations. As the reward, they will get the fresh frozen custard for free. So, never miss this survey after visiting Culvers. This survey gives you a chance to share the feedback while enjoying the free frozen custard.
What are the Rules of Culvers Guest Survey?
Every survey takers should understand the rules and the requirements of TellCulvers. This way they can participate in the Culver’s survey without troubles. In general, Culver’s survey rules are similar to other guest satisfaction survey. But, you need to review our explanation below. This way, you will notice about the survey requirements, eligibility, and the reward.
- Survey participants.
The participants of this survey must be the customers of this restaurant. To prove that they really visited Culver’s, they must have a receipt. Besides, the Culver’s survey takers should be at the age of eighteen or more. Then, they have to be the residents of the United States. Furthermore, Culver’s forbids its employees to take part in this survey. Then, the family of Culver’s staff is also not allowed to be the survey participant.
- The requirement.
The participants of TellCulvers Customer Satisfaction Survey must have a receipt. When you receive the receipt from Culver’s cashier, you should check whether it contains the survey invitation. During the survey period, Culver’s will print out the survey invitation on its receipt. So, your receipt will contain the survey code. This receipt will be valid only for seven days. So, you should access tellculvers.com or culverssurvey.com within a week after your visit. Besides, you should keep in kind that one receipt is only for one entry. Also, prepare a computer which is connected to the reliable internet. The stable internet access can support you in completing the Survey.
- Survey Rules.
Every customer can use their receipt to enter the survey once. When they have used the survey code at the receipt, they cannot use it anymore. Then, the validity of the receipt is only one week. After seven days, this receipt can void. So, to avoid losing your chance to take the survey, you should access Culvers online survey soon after your visit. This way, you still have the fresh memory of your dining experience.
- Survey reward.
Culver’s validation code is redeemable with free frozen custard. By showing this code to the Culver’s employee, you will get the free single dish or the cake cone.
How is the Guideline to Enter Culver’s Survey?
Culver’s needs the sustainable effort to maintain the guest satisfaction. Keeping the guest happy is the only way to keep the current guests as well as attract the new guests. That is why this restaurant needs to assess the customers’ satisfaction continuously. So, it can find out the best strategy to increase the profit and growth. That’s the reason why this restaurant uses this online survey. The feedback they gauge from this survey is really helpful to implement the proper change in their business. No doubt, Culver’s can compete with other restaurants since it can fulfill what the guests want.
Culver’s Customer Survey has the positive effect of the business development. So, Culver’s encourage their guests to take part in Tell Culver’s Survey. This way, the company can get the general overview about what the guests feel after dining in Culvers. Besides, the company wants to find out whether it can achieve the mission. For your information, the company’s mission is to make the guests happy when they leave Culver’s. So, through this survey, this restaurant can know if they can meet the guests’ expectation. Besides, the restaurant will notice whether the service and menu can make the customer satisfied. As the regular customer of Culver’s, you should not miss TellCulvers. Have you known the survey steps of Tell Culvers? Here is the explanation for you.
- Visit the official web page of the Survey.
- Enter Culver’s survey code.
To open the survey, you should enter Culver’s survey invitation code. See the bottom of your receipt to find this code. Every survey invitation will contain 18 digits of survey code.
- Enter Culver’s TRN code.
TRN code refers to the transaction number. You can find TRN code at the top section of a receipt. Usually, this number consists of three up to seven digits in length. After entering this transaction number, you can press Enter button to start Culvers Guest Survey.
- Answer TellCulvers questions.
Now, you can begin answering the questions. Most of the questions ask your experience when you visited the restaurant. The survey asks you to give the review or rating for their service and menu. Also, there will be a section which you can write your suggestion or comment. Use this chance properly. Make sure that you provide the honest response for every question. This way, your feedback can be useful for the Culver’s improvement.
- Take Culver’s Validation Code.
After submitting all the answers, Culver’s will give you a validation code. You should record this coupon code on your receipt. So, in your next visit at Culver, you can present it to the Culver’s staff. Then, you can redeem the free cake cone or single dish as the survey reward.
What are the Questions at Culver’s Online Survey?
The questions at TellCulvers are not much different from other customer surveys. When you take part in TellCulvers, you will face the questionnaire related to your visit. The questionnaire comes in some sections. First, it asks about your dining experience. For instance, the questions about the visit type and the menu you ordered. Then, in the next section, you should rate several topics about this restaurant. After that, there will be a comment section. Although you have to answer some questions, you will not need much time to do it. You will be able to finish Culver’s survey within two minutes. Do you want to know the details of the questions? Let’s review the list of questions below.
- Day and time.
After entering the Culver’s survey code and TRN number, you will land on the main page of the TellCulver. In this page, you have to indicate the date when you came to Culvers. Also, specify the hour you visited this restaurant.
- Type of visit.
Then, state how you visited the restaurant. Did you dine in or enjoy your meal at this restaurant. Besides, you might order the menu through the drive thru service. The last, you also can choose to Carry Out if you take your order home.
- The menu you ordered.
TellCulvers wants to know what food you ordered in your last visit. In this question, the survey page lists some Culver’s menus. So, you just need to choose one or more menu you purchased from Culver’s. For instance, you can select Soup, Custard, Sandwich, ButterBurger, Salad, Fish, etc.
- Overall satisfaction.
Then, give the rating for the overall satisfaction you get during your last visit at the restaurant. This rating should cover all aspects of the restaurant. For instance, rate the overall service and food.
- Specific rating.
Now, TellCulver’s gives you a chance to rate the specific areas of the restaurant. For example, you should rate the friendliness and appearance of the team member. Then, rate the speed of serving you and the ease of picking your order. The next, rate the food. This rating includes the quality and the temperature of the food. The last, rate the cleanliness of the restaurant.
- Likeliness to recommend and return.
Every restaurant survey wants to know whether the guests are likely to return and recommend the restaurant. Culver’s also wants to ensure that you want to return to the restaurant. The next, you should state your likeliness to recommend Culver’s to your family and friend.
- Comment and suggestion.
It is your chance to give your suggestions or comments for Culver’s. Tell Culver’s how this restaurant can improve your dining experience next time. Be specific in explaining your comment. But, you should notice that you only have the chance to write in 1200 characters.
- Frequency of visiting Culvers.
Mention how often you visit the restaurant in the past 30 days. Perhaps, you go to Culver’s once a month, twice a month, three times, four times, or more.
- Culver’s E-Club and Text Club.
State whether Culver’s team member invited you to join Culver’s E-Club. Also, specify whether Culver’s staff invited you to join Culver’s Text Club. After that, tell Culver’s whether you sign up the E-club. For your information, joining e-club enables you to get the free scoop of ice cream from Culvers.
- Age and gender.
The last part of the Survey asks you to state your gender. Then, select the category which describes your age. For instance, you are under 18, 18-24, 25-34, 35-44, 45-54, 55 years old or more. But, you can prefer not to answer this personal issue.
How to Contact Culver’s Customer Service?
Every time you need some information about this restaurant, you can access its official website. Visit www.culvers.com to explore any info related to Culvers. In this website, you can find out the Culver’s menu and flavor of the day. Like other restaurant websites, Culver’s also provides the nutrition and allergen grid. Besides, you can find the details about the delicious perks and offers. In this menu, you can decide to join e-club, text club, and MyCulver’s. Moreover, Culvers.com is also the best source to explore Culver’s careers. Furthermore, if you want to own Culver’s franchise, you can select Own a Culver’s option.
However, if you cannot find the information which you are looking for, contacting the Care is the best solution. This way, you can ask everything about this restaurant. Besides, you can express your comment and feedback as well. Simply go to the Contact Us section on its website to reach the customer service. In this section, you have three options of contacting the Customer Support.
- By phone.
To talk to Culver’s representative, you can call Culver Franchising Support Center. In fact, you can reach them by phone and fax. If you want to call them, you can dial 608 643 7980. But, if you want to reach them by fax, you can use this number 608 643 7982. We recommend you to get in touch with Culver’s by phone. This way, you can speak up your mind directly to the Customer Relation staff. For instance, you can ask some questions or share your dining feedback. By calling the customer service, you will get the response immediately. But, the Culver’s Franchise System Support System is only available from Monday to Friday. Then, you can contact them at 8 am up to 5 pm.
The second option of contacting Culver is by sending them a letter. Your letter can contain the questions, opinion, comment, complaint, or suggestion. Make sure you address your letter to CFSI or Culver Franchising System, Inc. 1240 Water Street, Prairie Du Sac, WI 53578. This option needs longer time to receive the response from Culver’s.
- Culver’s feedback form.
The last option to get in touch with Culver’s is by filling out the feedback form. Culver’s welcomes every feedback from its guests. Then, the company always makes sure that the right staffs of Culver’s will receive this feedback. Then, they will follow up your feedback. Culver’s allows you want to share the feedback by reaching out the restaurant you have just visited. Besides, Culver’s also lets you fill out the feedback form on its official website. Although this form requires your information, Culver’s will keep it confidential. Here are the steps of completing Culver’s feedback form.
- Visit www.culvers.com. When you reach this website, scroll it down until you find Contact Us option. Contact Us menu is at the right bottom part of the page.
- Select the category of your feedback or questions. Culver’s provides the different form for every category. For instance, you can choose restaurant experience, nutrition/ allergen, career opportunity or gift cards. Besides, other topics available are the franchise opportunity, advertisement, and donation. Furthermore, you can ask some questions about the online topics such as website, Culver’s app, email, and social media.
- Complete your information. Culver’s respects your privacy. So, you should not doubt to enter your personal data. On the space provided, you can enter your name and postal address (city, state, and postal code).
- Complete the contact information. Select how Culver’s can contact you to follow up your feedback. You can choose email or telephone. Then, enter your email account. Also, confirm it by re-writing the email address on the next box. After that, input your phone number.
- Select the local restaurant. Specify the location of Culver’s restaurant which you visited. You can enter the city, state, and the zip code of the restaurant.
- Tell about the details of your visit. The mission of Culver’s is to make every guest happy after visiting its restaurant. So, the company wants to know the details of your visit. First, choose the visit type (dine in, carry out, or drive thru). Then, select the date when you came to Culver’s. The last, enter the time of your visit.
- Give the rating. Select the scale one up to three to rate some restaurant topics. For instance, rate the hospitality and the team member. Then, rate the menu quality. The last, give your rating for the environment. You can add some comments for every rating you give.
- Submit Culver’s feedback form.